Check GEPCO Online Bill – GEPCO Bill Check Online 2023

Last Updated on February 22, 2023 by GEPCO

Gepco Online Bill Gujranwala Electric Power Company Limited (GEPCO) The company was provided with the region of authority and the control of the electrical network of the former Area Electricity Board, created in 1980. Electricity supplied to the areas is Hafizabad, Gujranwala Narowal, Sialkot, Mandi Bahauddin, and Gujrat.

Consider looking upon your GEPCO bill online to avoid any potential embarrassment when presenting it in person. You can find the latest information about your GEPCO bills, including when the bill falls due, by visiting this page. Just enter your 14-digit GEPCO reference number and have the facility of GEPCO online bill check. Just after entering your 14-digit reference number, you will be displayed with a GEPCO bill online view from there you can check and view your GEPCO electricity bill online.

An Overview Of GEPCO History

GEPCO is the only Distribution Company in Punjab that is generating electricity from its Gas Turbines. Gujranwala was established in the year 1998 by the Government of Pakistan through an administrative order issued by the then President of Pakistan, General Pervez Musharraf.

They two divisions, namely, the “Customer Service Division” and “Technical Division”. The “Customer Service Division” is responsible for providing uninterrupted power supply to consumers in 220/132 GEPCO is a public sector utility company engaged in the distribution/supply of electricity within the territories as defined in its License. Its registration number is L-09498 OF 1997-98 Dated: April 25th, 1998.

How To Check GEPCO Bill Online

GEPCO online bill check can be done through the reference number as only the 14-digit GEPCO reference number is required to get the GEPCO bill online. You cannot check it by your name or any other personal information. If you don’t know the reference number, you can find it in the top left section of any old bill copy. If you are not sure where to find it reference number then just below the Customer ID you will find it. The 3rd row in the top right corner is the reference number.

Here it is to be mentioned that you just need to follow a simple step to perform GEPCO bill online check. You can enter the reference number you were given to generate GEPCO online bills and find your latest GEPCO bill for September 2021. Our system will search for it or give you the last bill if it’s not available. Hence GEPCO bill check can be done easily in your home without any hassle.

GEPCO Duplicate Bill

To view or generate your GEPCO duplicate bills, a unique 14-digit reference number is provided to the users of GEPCO. You just need to enter your 14-digit GEPCO reference number on the website and here you can check your recent GEPCO bill amount, due date, and see the whole bill. 

GEPCO online duplicate bills can also be downloaded and printed on any device from the website. If you want to recheck your old bills then this facility is also available, and you can download your GEPCO old duplicate bill as well from the GEPCO reference number. The GEPCO bill is also an important document since it displays the number of your outstanding dues. 

So, People tend to duplicate GEPCO bills and prefer to have GEPCO online duplicate bills printed on their devices. You can have the hard copy of your bill through GEPCO duplicate bill print. If you did not receive your GEPCO bill copy, then you can download it from here. You can enter your reference number and check the new bill then download or print a GEPCO duplicate bill copy.

GEPCO Online Bill Payment

To pay your GEPCO electricity bill, there are a few options you have. You can pay in any branch of a bank or post office, or use apps like Easy Paisa, Jazz Cash, etc. Internet banking is a very popular banking service because it allows users to manage their accounts without going to the bank.

 If you have internet banking, you can call your bank and ask them to enable it for your account. From that point on, you can log in online and pay the GEPCO bill with your card or account number.

The GEPCO bill payment system is a hassle-free and easy process, and you can do it using different methods:

1. Pay your bill by filling up the online form by visiting your official banking site that supports online or internet banking.
2. Pay your bill by phone through your banking app.

Paying GEPCO Bill Through The Official Website

It is possible to perform GEPCO online bill payments. You can do this by following these steps:

• Visit the official website of your online banking.
• Fill up your details required on the form and select “Payment Mode” and then “Pay Online”
• Enter your 14- digit GEPCO reference number and the company “ which in this case is GEPCO” in the spaces provided and then enter your payment method
• A pop-up window will open, where you will need to enter your credit card information for verification purposes
• After verification of your entered details, your GEPCO bill will be paid online.

GEPCO online bill payment has made the process of paying bills very easy as it helps in reducing hap-hazard situations caused by the customers standing in long queues just to pay their electricity bills. So, GEPCO online bill payment is done at your home.

Pay GEPCO Bill Through The Mobile App

• Log in to your mobile banking app.
• Fill up your details required from the given supported companies available.
• Enter your  14-digit GEPCO reference number after selecting the company “ which in this case is GEPCO” in the spaces provided.
• An OTP is generated fill in that OTP to verify your transaction for verification purposes
• After verification of your entered details, your GEPCO payment will be done.

You can view your GEPCO payment history as well from your GEPCO reference number to see the record of your previous paid bills or to check your GEPCO bills status.

GEPCO Bill Calculator

GEPCO electricity bill calculation tool helps us in estimating or calculating monthly electricity bills. The  GEPCO bill calculation tool can be used to figure out how much you have to pay for your electricity. It does so by estimating the amount of energy you used and the price per unit as mentioned in the GEPCO tariff guide.

GEPCO New Connection

GEPCO NEW CONNECTION  APPLICATION  FORM FOR SERVICE CONNECTION

We provides its application and power supply contract forms in Urdu and English languages. Both formats are available for free at all GEPCO offices as well as online.

• To be eligible for a GEPCO connection, you’ll need to fill out the application and send them copies of your completed work.
• If you have any questions, please contact any of the GEPCO staff and they’ll be happy to offer their expertise.
• If you want to establish connections with GEPCO, you have to fill out the application at their office. This way they will send an Acknowledgement of receipt.

DOCUMENTS TO BE ATTACHED WITH THE APPLICATION

Documents to be attached with the Application and Power Supply Contract  as follows:

• To apply, a certificate showing ownership of the premises in which the connection is to take place must be submitted.
• The owner of the property signs an affidavit stating that he has no previous connection with the premises for which a connection is applied and that he will foot any outstanding dues in respect of any previous connections which may exist.
• The issue of the “No Objection Certificate” (if the applicant is a tenant) will be dealt with by the landlord.
• Attested copies of CNICs of the applicant and two witnesses.
• The power of attorney (in the case of a Company), is in favor of the applicant to the effect that the applicant is authorized to sign the application and execute the agreement on behalf of the Company.
• According to the law, if the connection is made in the name of an incorporated company, you will need to produce documents proving incorporation.
  1. Certificate of incorporation;
  2. Resolution of Board of Directors authorizing a person to sign and execute the application and agreement form;
  3. Charge creation certificate issued by the Securities and Exchange Commission of Pakistan equivalent to the amount of security;
  4. List of directors with complete addresses and copies of their computerized national identity cards.
• Available site plan of industry/premises where the connection is required.
• In case of change of name/extension or reduction of load, a certificate from the Revenue Office, GEPCO to the effect that no arrears are outstanding against the premises along with proof of ownership/NOC. A wiring test report would be required in case of extension/reduction of load.

DESIGN, COST ESTIMATE, AND GEPCO DEMAND NOTICE

Upon receipt of your form and documents, GEPCO will issue a registration PIN. This is to allow the applicant to refer back to for further processing etc. the application will be evaluated/processed and approved as per the provisions of Consumer Eligibility Criteria, Grid Code, and Distribution Code (where applicable). A GEPCO demand notice fee and security amount will be charged by the GEPCO office after they process your application.

People need to be sure that when they’re sending notices, they always do it by registered post or courier. If the beneficiary doesn’t accept the notice personally (which they may), then you’ll need to obtain a receipt for it.

• To pay for this demand, show the notice to the branch of a designated bank. The bank must receive payment as per the notice and provide an acknowledgment receipt etc.
• As soon as you make the payment mentioned in the demand notices, we can sign your power supply contract with GEPCO.
• GEPCO will take into account the demand notices that have been paid and a wiring test report to set a final number of connections to each application that’s exempt under GEPCO’s policies.

APPROVAL OF APPLICANT’S INSTALLATION

Before any electrical wiring or energy-consuming meter is connected to GEPCO’s distribution system, the same will have to be subjected to inspection and testing by GEPCO. No GEPCO new connection shall be made to the system without prior inspection. Afterward, GEPCO new connection tracking can be done to get updates about the new connection being established.

What Is The Procedure For Meter Downloading ?

Meter Location

• The consumer must make their premises safe and accessible to GEPCO so that installing the meter on their property is possible.
• GEPCO will install the meters at a reasonable height so you can more easily access them without needing to use any tools.
• For multi-floor buildings, the meters of all consumers residing in that building should be installed at one location on the boundary of the building.
• The GEPCO will have the right at any time to change the place and position of the metering equipment to conform with the provision of the Schedule of Tariffs in force from time to time and Consumer Eligibility Criteria, 2003.
• At any time, a consumer may need their meter moved to a different place on their property, they must give 7 days of notice to the GEPCO. The consumer should also provide reasons for this relocation. The GEPCO after its satisfaction may shift the metering equipment upon receipt of such a request upon deposit of such shifting charges by the consumer as demanded through a demand notice by the GEPCO.

 Meter Installation

• The GEPCO will strive to install the meters at the highest industry standards.
• All meters should be installed on a non-flammable board in a true vertical position. This way, water won’t enter through the meters, cabinets, or any other possibility.
• When metering equipment is installed in a multiple-occupancy building, the meter connection devices shall be labeled, tagged, or stenciled showing the complete address and location of the area served (e.g., apartment number or office name) and the customer for which the metering equipment is being installed.
• The first step is to install mounting brackets on a wall. Ideally, this would be on a floor joist with 2×4 framing members. Be sure the mounting brackets are secure, even before putting any equipment or wiring within them.
• For meters in multiple or grouped metering configurations, conductors from the power source shall be continuous from the last meter to the meter terminals.

MEPCO Meter Replacement

• Contact your energy provider once you replace a meter. If they find any discrepancies caused by the old meter, they will take responsibility and you won’t be charged.
• If you ever have doubts about any pre-existing metering equipment, the GEPCO may choose to go ahead and install a calibrated and tested metering device in series with the old equipment to determine the difference in consumption or maximum demand recorded by the check metering equipment and that record, for a fixed period by the impugned metering equipment, any comparative test should show that it is incorrect, the metering equipment shall be removed with consent.
• And if the GEPCO finds no evidence of any malfunctions or alterations to the impugned metering equipment, it will install a “correct meter” without delay.
• Where the GEPCO is unable to install check metering equipment of appropriate capacity in series with the impugned metering equipment due to lack of such equipment in the jurisdiction or any other reason, they shall consider installing in parallel but with a differential in voltage to check the accuracy of measurements after informing the client in writing, the GEPCO shall test the impugned metering equipment through a Rotary Sub-Standard or digital power analyzer. 
• If on such test being made, it should prove the impugned metering equipment shall be replaced and put in a location which is more visible and accessible, with a notice saying “notice: impugned meter” If a meter is not available after the passage of the period during which, according to this Tariff you are entitled to obtain such meter free of charge, then your chargeable multiplying factor shall be increased accordingly.
• When a consumer is not satisfied with his meter accuracy, he can tell the GEPCO in writing that he desires the Meter checked in his presence Upon receiving such a request, the GEPCO will issue a meter challenge fee for checking said meter and will check it.
• The accuracy of the said meter will be checked within 7 working days from receiving payment of the challenge fee by installing a calibrated check meter in series with or else, accompanied by an engineer of the GEPCO’s metering and testing laboratory. If the measuring device shows that is being operated out of calibration then it is necessary to change it
• GEPCO must immediately credit the aggrieved consumer with the appropriate amount of excessive charges incurred. 
• You will not be charged more than 2 monthly payments if your meter becomes defective or shows an incorrect reading. Bills will be based on 100% of the electricity usage recorded in the same month last year. Or, if there isn’t enough information for that, we’ll base it on an average of your past 11 months- whichever is higher. Only GEPCO employees will be able to decide if a meter is defective Consumers can challenge the status of their defective power meter, and corporations should provide resources to allow for this. If possible, GEPCO will send someone to the consumer’s residence with a checker meter or rotary substandard meter accompanied by an engineer.
• You should submit a written notice to the GEPCO and inform them of any metering equipment work that has been undertaken on your property. This includes new meters or repairs to existing equipment. the GEPCO will not remove the impugned meters from the consumer’s property until a test of those meters has been conducted at the consumer’s address in front of a GEPCO representative .when measured with an impugned metering device or through a Rotary Standard or electric power analyzer and the result has been determined by his test.

GEPCO Tariff Guide

Tariff refers to the rates, charges, and some other specifications as per which electricity is generated and supplied to consumers by a GEPCO. The government will approve the tariff charged by GEPCO and provide notice to the people. GEPCO shall apply for any increase in tariff and our regulations state that we need to notify consumers beforehand.

Availability Of Schedule Of GEPCO Tariff

All tariffs approved by Nepra and notified by the GOI shall be made available in GEPCO offices and must be given to consumers for free. All queries and clarifications from customers will be dealt with by the GEPCO

Power Factor Penalties

The fines for an electric system with a low power factor shall be determined by the “Terms and Conditions” set by the GEPCO tariff. GEPCO tariff provides for the terms and conditions of tariff applicable to different categories of consumers also determined by NEPRA.

The definitions of the following terms are accordingly as per the determinations of NEPRA as amended from time to time. A copy of the current applicable Tariff Terms and Conditions as approved by NEPRA.

1. Agricultural Supply: As defined in the Tariff Terms and Conditions;
2. Billing Demand: As defined in the Tariff Terms and Conditions;
3. Billing Period: As defined in the Tariff Terms and Conditions;
4. Energy Charges: As defined in the Tariff Terms and Conditions;
5. Fixed Charges: As defined in the Tariff Terms and Conditions;
6. General Supply: As defined in the Tariff Terms and Conditions;
7. Maximum Demand: As defined in the Tariff Terms and Conditions;
8. Industrial Supply: As defined in the Tariff Terms and Conditions;
9. Maximum Demand Indicator (MDI): As defined in the Tariff Terms and Conditions;
10. Month: As defined in the Tariff Terms and Conditions;

Change Of Tariff 

• The consumer will need to apply for an energy tariff change at least 30 days before they want it activated.
• To request a change in your tariff, please submit the necessary documents and apply to GEPCO customer care executives.
• GEPCO will approve any changes to the tariff if the customer submits the form with the required information within 30 days after receiving it.

MIS-Use Of Tariff 

• You should not be using the connection to do anything other than what it was originally intended for. In case you do – we reserve the right to take action against you, including disconnection and/or penalization.
• GEPCO shall serve 7 days’ notice to consumers facing sanctions after misusing their approved/sanctioned tariffs. This new tariff will allow GEPCO to collect the difference in charges that have been lost. If there are no documents to go on, then the maximum period of these charges will be determined by GEPCO.

GEPCO Residential Tariff Unit Rates

Sr. No.	Tariff category / Particulars	Fixed charges Rs/KW/M	Uniform tariff variable charges Rs/KWh	Applicable variable Charges Rs/KWh
		A	E	D
a)	For load less than 5kW
	Up to 50 units	–	4.00	2.00
	For consumption exceeding 50 units
	001-100 units	–	13.85	5.76
	101-200 units	–	15.86	8.11
	201-300 units	–	16.83	10.20
	301-700 units	–	18.54	17.60
	Above 700 units	–	20.94	20.70
b)	For load 5kW and above		Peak	Off-Peak	Peak	Off-peak
	Time of use	–	19.33	12.80	20.70	14.38

GEPCO Commercial Tariff Unit Rates

Sr. No.	Tariff category / Particulars	Fixed charges Rs/KW/M	Uniform tariff variable charges Rs/KWh	Applicable variable Charges Rs/KWh
		A	E	D
a)	For load less than 5kW		19.26	18.00
b)	For load 5kW and above	400.00	18.01	19.68
			Peak	Off-Peak	Peak	Off-peak
	Time of use	–	20.09	13.48	21.60	15.63

GEPCO Industrial Tariff Unit Rates

Sr. No.	Tariff category / Particulars	Fixed charges Rs/KW/M	Uniform tariff variable charges Rs/KWh	Applicable variable Charges Rs/KWh
		A	E	D
a)	Up to 25kW		18.32	15.28
b)	Exceeding 25-500 kW	400.00	15.79	14.78
	Time of use		Peak	Off-Peak	Peak	Off-peak
	Up to 25 kW		20.14	13.46	18.84	13.28
	Exceeding 25-500 kW	400	19.93	13.23	18.78	13.07
	For all loads up to 5000 kW	380	20.39	12.61	18.78	12.98
	For All loads at 66,132 kV and above	360	20.27	13.25	18.78	12.88

GEPCO Helpline Number

Complaints in respect of new connections, meter reading and billing, electric supply failures, and other matters relating to the supply of electric power services shall be handled by GEPCOs expeditiously. To redress consumer complaints, Consumer Services Centers shall be approached for all types of complaints to be lodged by the consumers.

Additionally, One Window Operations are established in the GEPCO offices wherein all types of complaints are received from the consumers who are given acknowledgment of the same with definite dates for their replies according to the time frame for handling and redressal of such complaints. GEPCO shall handle a complaint under the procedure as laid down in this chapter. 

COMPLAINTS REGARDING NEW CONNECTIONS 

In respect of non-availability of Application and Power Supply Contract (A&PSC) and other material, delay in issuance of Demand Notices, etc. shall be attended properly and connections given as per procedure and schedule laid down in relevant chapter (s). 

Queries REGARDING BILLING

1. Common billing complaints including but not limited to the following shall be entertained for redressal /reply within the time as given below:
   1. Errors in bills arising from wrong meter readings, wrong calculation of charges, etc. (within 7 days from the receipt of complaint).
   2. Tariff changes. (within 30 days from the receipt of complaint)
   3. Defective meters (within 2 billing cycles for meters charged under defective code).
   4. Wrong application of surcharge, e.g., late receipt of bank scrolls or loss of a scroll (within 3 days of receipt of complaint).
   5. Adjustments arising on various matters including the extension of due date and waiver of surcharge (within 3 days from the receipt of complaint).
   6. There is rarely enough time to prepare bills and the data doesn’t reach the GEPCO Computer Centre in time. As a result, bills can’t be sent out clear 7 days before they need to be paid – this slows down the process and can cause issues with consumers. In such cases, the Officers of GEPCO can extend the date under powers delegated to them.
   7. Bills calculated on an average basis are usually on the higher side which needs reconsideration and correction from the next higher authority (within 15 days from the receipt of complaint).
   8. Detection bills are prepared on the basis and for a period not acceptable to the consumers (if referred to GEPCO decision within 15 days from the date of receipt of request).
   9. Energy theft detection bills are issued on mere assumptions or reasons which cannot be attributed to the complainant’s involvement in an illegal act.
   10. Wrong billing due to wrong meter reading (within 3 days from the receipt of complaint).
   11. For consumers who have recently been connected, it usually takes 2 billing cycles for their first bill to show up. The rates should be as expected, and the minimum delay is 2 months from the date of connection. If delivered later, it should have an appropriate slab corresponding to the number of months for which the accumulated reading bill was delivered).
   12. The inclusion of the relevant payment amount in next month’s bill will be included in this month’s paycheck. Bank officers and revenue officers can amend the bills (same day) upon presentation of the last paid bill.
   13. Arithmetical errors are common, ROs/SDOs are competent to correct them on the spot.
   14. Late delivery of bills: According to the reverse side of monthly bills, GEPCO Officers can extend the date according to powers delegated to them.
   15. Issuance of the duplicate bill: SDOs, ROs, and In-charge Customer Services Centers are all competent to issue the duplicate bills. (Same Day). Consumers having a web-enabled mobile phone or personal computer with internet can also download the electricity bills from the GEPCO’s website
   16. After the implementation of MCOs, it became evident that late intimation of input data and delayed implementation is a commonalities. The need for debt recovery mechanisms like debt recovery units (DRUs), intuitive combined with an effective system is paramount to prevent load shedding in such scenarios.
   17. If you have any billing-related complaints, register them in the Sub Divisional Office, Consumer Service Center, or One-Window Operation in GEPCO offices. You will be given a date for rectifying the complaint within some time frame. All these complaints shall also be monitored by GEPCO Complaint Cells.
   18. There is a time frame for the redressal of each complaint. The performance appraisal of all such complaints will be carried out at the end of every year. if customers have any complaints that GEPCO haven’t been able to deal with, they’re encouraged to contact the NEPRA

Concerning Failure of Electric Supply

(a) Common complaints regarding failure of electric supply are mentioned as below:

1. Individual complaints of consumers regarding failure/fluctuation of supply voltage other complaints of technical nature which can be rectified locally.
2. A group of consumers has complained about a faulty 11 kV feeder line.
3. A group of consumers has complained about a fuse blown up on the 11 kV side of the distribution transformer.
4. A group of consumers has complained of damage to the distribution transformer.
5. It has been noticed that more than the usual amount of 11 kV feeders is tripping.
6. Branches of trees touching with the 11 kV/LT conductors.
7. Defects in 11 kV/LT jumpers, insulation, etc.
8. The collision of kites with 11 kV/LT power lines
9. Many consumers complain about the leakage current in structures and equipment.
10. There might be a problem with the building wiring and the electrical current is low.

GEPCO Contact Number

Following is the list of GEPCO helpline numbers that can be used to register your GEPCO complaint online:

MODEL TOWN SUBDIVISION GRW-1	055-9200545
GARJAKHI GATE SUBDIVISION GRW-1	055-4218560
BAGHBANPURA SUBDIVISION GRW-1	055-4215104
CITY SUBDIVISION GRW-1	055-9200579
FAROOQ GUNJ SUBDIVISION GRW-1	055-4215103
Q.D.SINGH SUBDIVISION GRW-3	055-4710237
GUJRAT RURAL SUBDIVISION GRT-2	053-3524955

FAQ’s

Conclusion

View GEPCO bills online to avoid any mishaps and know your bills beforehand. You can find the latest information about your GEPCO bills and can have a GEPCO bill duplicate in case you missed any of your GEPCO online bills. GEPCO bill view includes the information about when the bill falls due and how much your outstanding bill is.  Just enter your 14-digit GEPCO reference number and have the facility of  GEPCO bill online check.

Just after entering your 14-digit reference number, you will be displayed with GEPCO bill online view from there you can check and view your GEPCO electricity bill online.